Make a powerful difference for your business — leverage your data using natural language processing and cognitive analytics.

Natural Language Processing (NLP)

Natural language processing (NLP) is one of the core technologies fueling chatbots, expert systems, voice-enabled services, and artificial intelligence. While custom applications can be costly and time-consuming to create, more than 50 companies provide advanced NLP “as a service.” Using APIs from IBM, Google, Amazon, Facebook, and others enables your organization to take advantage of natural language processing.

Our experienced data science team can help you identify and deploy the right text analysis solution. We can:

  • Deliver a low-cost Proof of Concept using your unstructured text data and an industry-leading NLP API
  • Make sense out of unstructured survey responses, mine social media, tag and classify documents, sentiment analysis, and more
  • Help you capture insights and take action to drive improvements

Partnering with IBM to deliver cognitive analytics

Artificial Intelligence (AI) or cognitive computing has fully come into its own. Systems blending big data, predictive analytics, machine learning, and advanced algorithms have the ability to understand their environment, generate options in real-time, and take action without human intervention.

Certified IBM Business Partner in Advanced Analytics

Our analytics team at Beyond the Arc works with the IBM Watson Data Platform suite of solutions. Watson is helping to solve problems in financial services, healthcare, manufacturing, consumer goods, and other industries.

We can help you develop business strategies to evaluate how AI can transform your organization. We bring strategy consulting experience from firms like Deloitte and Accenture. And in our advanced analytics practice, we help both Fortune 500 clients like Nokia and Wells Fargo, as well as tomorrow’s startup success stories.

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Identify pain points and unmet needs to optimize customer experience

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Leverage social media insights to improve complaint management

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Reduce churn by quickly identifying and engaging at-risk customers

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Gain competitive edge with insights on how to differentiate your brand

Case Study

Applying Social Media Analytics to Evaluate Amex Link, Like, Love Campaign
PDF (900KB)
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Case Study

Insights on Negative Sentiment Make a Case for Analyzing Social Media
PDF (600KB)
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Case Study

Can Social Media Increase the Value of Sponsorships? (JPM Chase Events)
PDF (760KB)
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Webinar

Leveraging Complaint Data to Improve Customer Experience
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CFPB Complaint Data Analysis

Using text analytics, Beyond the Arc has been tracking the Consumer Financial Protection Bureau (CFPB) customer complaint database to identify top issues and which financial institutions are generating the most complaints.

Monitoring complaints prepares you to improve customer experience, and reduce attrition and regulatory risk. You can also spot opportunities to differentiate over your competition.

Check out CFPB analytics updates on our Blog >

Schedule a Free Strategic Data Assessment

Take advantage of a no-cost consultation with our experienced data scientists.
We’ll work with you to explore your business needs and data, and provide recommended analytics projects prioritized by ROI and ease of implementation.
Contact us today

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