Improve customer experience across all touch points


Gain insights to reduce risk and improve complaint management


Reduce barriers to sales at key points in the customer lifecycle


Retool product positioning to meet evolving customer needs

Maximize the value of your Voice of the Customer program

STRATEGY to map customer journeys and factors impacting retention and acquisition

TEXT ANALYTICS across multiple data sources to uncover actionable insights

COMMUNICATIONS to socialize insights and take action to improve customer experience

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Voice of the Customer Whitepaper

Download our whitepaper Voice of the Customer – Customer Experience Strategy and Analytics Solutions
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Voice of the Customer Research Insights

icon-forresterBeyond the Arc has contributed insights to a number of Forrester® reports on Voice of the Customer (VOC):


Voice of the Employee

To get ahead in the Age of the Customer, businesses need to deliver exceptional customer experiences —and that starts with your employees. Our Voice of the Employee services combine strategic planning, data analytics, communications and training to help you identify key issues and develop best practices for building a customer-centric company culture.
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