Gavin James

Gavin specializes in getting the user experience right —across websites, print media, software, and learning environments—and she's passionate about it because the right tone, look and feel really matter to people. For 20+ years she's honed her skills in information architecture, writing and design to transform big ideas into tiny soundbites, and create innovative solutions that are intuitive, helpful, and enjoyable.

Expertise

User experience strategy; marketing communications; information architecture; web design & development; search optimization (SEO); tech writing and web copywriting; usability; branding & graphic design; instructional design and interactive learning tools

Highlights

Design & writing for enterprise-wide intranet portal and tools for improving customer communications for Wells Fargo (impacting over 90 million customer touchpoints).

Director of User Experience (high-tech startup) and helped launch several startups including web animation firm acquired by Microsoft.

5 years at Microsoft: Information Design Manager & User Assistance Manager (consumer/enterprise products); authored web animation book Liquid Motion By Design (Microsoft Press); won Society of Tech Communications Award for design of interactive product tours.

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Snapshot

What inspires your work?

I love creating win-win situations, where everyone comes out feeling great.

What do you love doing in your spare time?

I can't imagine anything better than exploring crumbly old foreign cities or wild outdoor spaces, with my camera in hand and a chocolate chip cookie in my backpack.

Where would you like to go that you haven't been?

Going deep into nature is always humbling and inspiring for me, and I love the challenge of exploring wild, unusual places. Next on my list are Patagonia and New Zealand...

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