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Steven Ramirez

Steven Ramirez

CEO & President

As head of business operations, Steven leads teams of data analytics and strategic communications consultants who help clients leverage social media and improve customer experience with text analytics and effective communications to drive customer acquisition, improve service, and increase community engagement. More...

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Contact

Beyond the Arc, Inc.
2600 Tenth Street, Suite 616
Berkeley, CA 94710

Phone: 877.676.3743

Email:  PR (at) beyondthearc.net

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Resources

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Beyond the Arc Overview (PDF)

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Case Studies

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American Express Applying Social Media Analytics to Evaluate Link, Like, Love

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American Express How Can You Maximize Engagement on Facebook?

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JP Morgan Chase Corporate Challenge: Can Social Media Increase the Value of Sponsorships?

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Bank of America Insights Make a Case for Analyzing Social Media Comments

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Press Releases

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3.29.13 (Media Advisory) - Expert, Research Available: Leveraging Predictive Analytics to Avoid CFPB Complaint List, Fines

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1.31.13 - Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience

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11.15.12 - (Media Advisory) Webinar: Increase Customer Acquisition and Cross-sell with Predictive Analytics

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9.19.12 - Beyond the Arc Launches Predictive Analytics Service for Monetizing Digital Content

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5.8.12 - Beyond the Arc Launches Voice of the Customer Service for Financial Institutions

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Analyst Coverage

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5.1.13 - (Forrester) - How To Build Your Voice of the Customer Program

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6.14.12 - (Forrester) - Enterprise Customer Experience Transformation Consultants

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Featured Articles - 2013

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6.19.13 - (ABA Banking Journal) - Embrace Mobile and Social to Enhance Customer Experience

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May 2013 - (Scotsman Guide) - Divide and Group Your Client Base (PDF)

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4.4.13 - (Businessweek) - Banks Roused by the CFPB's Database of Complaints

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3.26.13 - (Bloomberg) - Upper West Side Joins Boca in Most Credit-Card Complaints

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3.11.13 - (Bank Innovation - Guest Blog) - Increasing Customer Acquisition and Retention with Predictive Analytics

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Feb 2013 - (National Mortgage Professional) - The Customer Experience as a Competitive Advantage

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2.12.13 - (ABA Banking Journal) - Shrinking the Experience Gap

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2.1.13 - (ABA Banking Journal) - Is Social Media (Really) Paying Off for Your Bank?

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Jan 2013 - (ABA Banking Journal) - Using CFPB's Complaint Database to Retain Customers

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Featured Articles - 2012

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Dec 2012 - (ABA Journal) - The acceleration of analytics

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Dec 2012 - (Executive Travel) - How Data Mining Impacts Your Travel

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12.18.12 - (Digital Draw) - Find the ROI in Social Media Campaigns

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11.16.12 - (ABA Banking Journal) - After Sandy: Maintaining a positive customer experience

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10.19.12 - (ABA Banking Journal) - MARKETING: Listening to the voice of the customer

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10.12.12 - (BAI Banking Strategies) - Learning from Customers in Social Media

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2011 News arrow

 

 

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