Newsroom

Steven Ramirez

CEO & President

As head of business operations, Steven leads teams of data analytics and strategic communications consultants who help clients leverage social media and improve customer experience with text analytics and effective communications to drive customer acquisition, improve service, and increase community engagement. More...

Contact

Beyond the Arc, Inc.
2600 Tenth Street, Suite 616
Berkeley, CA 94710

Phone: 877.676.3743

Email:  

Resources

	Beyond the Arc Overview (PDF)
	Logo (high res - EPS) Logo (high res - JPG)
	Headshots - Steven Ramirez (v1 - high res JPG) (v2 - high res JPG - shown above)

Case Studies

	American Express Applying Social Media Analytics to Evaluate Link, Like, Love
	American Express How Can You Maximize Engagement on Facebook?
	JP Morgan Chase Corporate Challenge: Can Social Media Increase the Value of Sponsorships?
	Bank of America Insights Make a Case for Analyzing Social Media Comments

Press Releases

	3.29.13 (Media Advisory) - Expert, Research Available: Leveraging Predictive Analytics to Avoid CFPB Complaint List, Fines
	1.31.13 - Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience
	11.15.12 - (Media Advisory) Webinar: Increase Customer Acquisition and Cross-sell with Predictive Analytics
	9.19.12 - Beyond the Arc Launches Predictive Analytics Service for Monetizing Digital Content
	5.8.12 - Beyond the Arc Launches Voice of the Customer Service for Financial Institutions

More Press Releases

Analyst Coverage

	5.1.13 - (Forrester) - How To Build Your Voice of the Customer Program
	6.14.12 - (Forrester) - Enterprise Customer Experience Transformation Consultants

Featured Articles - 2013

	6.19.13 - (ABA Banking Journal) - Embrace Mobile and Social to Enhance Customer Experience
	May 2013 - (Scotsman Guide) - Divide and Group Your Client Base (PDF)
	4.4.13 - (Businessweek) - Banks Roused by the CFPB's Database of Complaints
	3.26.13 - (Bloomberg) - Upper West Side Joins Boca in Most Credit-Card Complaints
	3.11.13 - (Bank Innovation - Guest Blog) - Increasing Customer Acquisition and Retention with Predictive Analytics
	Feb 2013 - (National Mortgage Professional) - The Customer Experience as a Competitive Advantage
	2.12.13 - (ABA Banking Journal) - Shrinking the Experience Gap
	2.1.13 - (ABA Banking Journal) - Is Social Media (Really) Paying Off for Your Bank?
	Jan 2013 - (ABA Banking Journal) - Using CFPB's Complaint Database to Retain Customers

Featured Articles - 2012

	Dec 2012 - (ABA Journal) - The acceleration of analytics
	Dec 2012 - (Executive Travel) - How Data Mining Impacts Your Travel
	12.18.12 - (Digital Draw) - Find the ROI in Social Media Campaigns
	11.16.12 - (ABA Banking Journal) - After Sandy: Maintaining a positive customer experience
	10.19.12 - (ABA Banking Journal) - MARKETING: Listening to the voice of the customer
	10.12.12 - (BAI Banking Strategies) - Learning from Customers in Social Media

More 2012 News

2011 News