CFPB consumer complaint database analysis (Infographic) 2023-05-01T14:50:54-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Increasing marketing ROI with big data analytics 2023-02-11T15:18:53-08:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Top 3 mistakes companies make when trying to improve customer experience 2023-05-01T11:53:16-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Top 2 best practices for customer segmentation using data mining Gallery Top 2 best practices for customer segmentation using data mining Best Practices, Customer Experience, Data Analytics Top 2 best practices for customer segmentation using data mining 2023-05-01T14:47:13-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Customer complaints about credit card billing disputes are on the rise 2023-05-01T14:46:47-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Understanding how customers really want help 2023-05-01T13:51:49-07:00By Steven Ramirez|Communications, Customer Experience| Read More
Webinar: Increasing Customer Acquisition and Cross-sell with Predictive Analytics – Followup Q&A 2023-05-01T13:45:26-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Social sentiment really doesn’t matter if you can’t connect it to the “Why” 2023-03-21T17:57:51-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Listening to the voice of the customer 2021-08-04T15:01:08-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
American Express’ $85 million fine explained by analysis of the CFPB’s consumer complaint database 2023-05-01T13:42:39-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Discover’s $200 million lesson from the CFPB 2023-05-01T13:40:01-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Demystifying social media: It’s all about business strategy 2023-05-01T13:36:00-07:00By Steven Ramirez|Best Practices, Customer Experience, Social Media| Read More