As a member-driven organization, the Bank Innovators Council needs you to help us chart the course for our first year.
What are the key business problems and opportunities you want to address? Which business lines or customer segments are your highest priorities? Where in the innovation process can we add the most value to [...]
Most innovative companies in FinTech from the Finovate Fall 2013 conference
William Mills and I blogged about the companies we saw at the 2013 Finovate show that wrapped this week in New York. While you may want to peruse our thoughts on the two-day conference that featured 69 companies, here are our comments on [...]
Your bloggers for FinovateFall 2013: Steven Ramirez & William Mills III
Steven J. Ramirez is CEO of Beyond the Arc, Inc., a management consulting firm that combines strategy consulting with advanced analytics to help financial services clients identify opportunities to differentiate themselves in the marketplace. The company’s social media data mining helps clients [...]
Beyond the Arc will be blogging live from Finovate Fall. Join us to learn the latest breaking developments, as they happen. We’re looking forward to two days of announcements and product innovation in the field of financial technology.
Your bloggers for FinovateFall 2013: William Mills III & Steven Ramirez
William Mills III, Chief Executive [...]
Affluent customers generate higher profits
In today’s competitive landscape of financial services, wealthy customers are more important than ever. While they may comprise a small percentage of a bank’s customer base, they’re responsible for about 80% of the profits. Typically, wealthy customers maintain higher average balances, incur lower credit costs, use more fee-based services, and [...]
Since the Consumer Financial Protection Bureau (CFPB) first released its credit card complaint database earlier this year, the database has grown to include over 14,000 complaints from December 2011 through mid-November 2012. Given the size of the database, it’s now possible to analyze customer experience issues over time. Credit card companies can see how they [...]
On the same day I published a post on the Clientific blog about the sometimes disappointing allure of technology (Technology is Not a Silver Bullet), the always insightful Discerning Technologist Brad Leimer shared a post from The Financial Brand on LinkedIn (Big Study Examines Retail Channel Preferences).
The study, sponsored by Cisco, showed strong consumer [...]
Companies across the world are beginning to establish Voice of the Customer (VOC) programs – using text analysis and other tools to listen to their customers on a large scale. They are monitoring feedback in a way that was previously impossible, and are changing their businesses based on what they hear.
Meanwhile, Corporate Social Responsibility [...]