Guest post: Social sentiment really doesn’t matter if you can’t connect it to the “Why” 2023-03-21T17:57:51-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Guest post: Demystifying social media: It’s all about business strategy 2023-05-01T13:36:00-07:00By Steven Ramirez|Best Practices, Customer Experience, Social Media| Read More
9 key strategies for a successful Voice of the Customer program Gallery 9 key strategies for a successful Voice of the Customer program Best Practices, Customer Experience, Data Analytics, Social Media 9 key strategies for a successful Voice of the Customer program 2023-05-01T13:05:06-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
A taste of spam in your VOC program? Tips for filtering social media data 2023-05-01T12:55:21-07:00By Steven Ramirez|Data Analytics, Social Media| Read More
What Social Media Tells Us About U.S. Bank – 3 Key Insights 2023-05-01T12:52:08-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
The new Facebook: 3 tips to help financial services maximize the value of Timeline 2023-05-01T12:49:50-07:00By Steven Ramirez|Best Practices, Customer Experience, Social Media| Read More
Are banks and credit unions ready for Pinterest? 2023-05-11T16:54:12-07:00By Steven Ramirez|Social Media| Read More
Taking card rewards programs to the next level 2023-05-11T19:11:03-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Customer experience is the new brand 2023-05-01T11:40:20-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Emerging Issues – Stay ahead of the curve with your Voice of the Customer program Gallery Emerging Issues – Stay ahead of the curve with your Voice of the Customer program Customer Experience, Data Analytics, Social Media Emerging Issues – Stay ahead of the curve with your Voice of the Customer program 2023-05-10T14:22:14-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Social media – reflecting and planning for 2012 2023-05-01T12:45:02-07:00By Steven Ramirez|Social Media| Read More
How financial services organizations can leverage YouTube Gallery How financial services organizations can leverage YouTube Best Practices, Customer Experience, Social Media How financial services organizations can leverage YouTube 2023-05-11T18:59:46-07:00By Steven Ramirez|Best Practices, Customer Experience, Social Media| Read More