2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic) 2023-04-27T15:20:51-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Capturing social intelligence to increase marketing ROI Gallery Capturing social intelligence to increase marketing ROI Communications, Data Analytics, Social Media Capturing social intelligence to increase marketing ROI 2023-05-01T16:45:39-07:00By Steven Ramirez|Communications, Data Analytics, Social Media| Read More
Big Data analytics: Key insights for 2013 and what’s ahead for 2014 2023-05-01T15:54:46-07:00By Steven Ramirez|Data Analytics| Read More
What you can learn from analyzing social media Gallery What you can learn from analyzing social media Customer Experience, Data Analytics, Social Media What you can learn from analyzing social media 2023-05-01T14:06:15-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Managing complaint data for a better customer experience 2023-05-01T15:24:51-07:00By Steven Ramirez|Customer Experience, Data Analytics, FinTech| Read More
Leveraging social media to mitigate risk and build your brand 2023-05-01T15:23:22-07:00By Steven Ramirez|Best Practices, Communications, Customer Experience, Social Media| Read More
Risk and Response: Social media in customer complaint management 2023-03-21T14:51:15-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Leveraging social media to improve customer experience in home lending 2023-05-11T19:06:50-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Understanding the perks and pitfalls of open data 2023-03-21T14:53:22-07:00By Steven Ramirez|Data Analytics, Social Media| Read More
A mortgage warning for JP Morgan Chase 2023-05-01T15:12:12-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Building a successful Voice of the Customer program 2023-05-01T15:04:06-07:00By Steven Ramirez|Customer Experience| Read More
What to watch for in the newly expanded CFPB database 2023-05-01T14:56:55-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More