Big change coming in your company?
How will you ensure customers and employees have a smooth transition?
Clear, consistent communications can make a big difference
Successfully navigating change can be a challenge. Whether it’s a new IT system, corporate initiative, reorg or merger — you want to be ready with effective communications to help keep customers and employees happy.
We’ve supported industry leaders through change, and seen what works. We can help you with proven strategies, writing and design to:
- Keep people informed and reassured with strategic communications from email and FAQs, to internal portals and focus groups
- Build alignment internally with talking points for leaders and team huddles
- Optimize customer experience by making it easy for employees to deliver clear, consistent messages so customers feel supported
Ready to take action?
Deep expertise in Financial Services & Technology
Contact us to request samples and learn more
Whether you’re in early-stage planning or change is well underway — we can jump in wherever you need help.
Snapshot of a few projects:
- Wells Fargo — Wrote and edited 10,000+ communications to support customers and employees through the biggest banking merger in history.
- Wells Fargo — Helped launch and manage multi-year enterprise-wide initiative to improve customer communications. Designed, built and managed internal website with 100’s of model language examples and 30+ downloadable tools; edited communications from 30+ lines of business; created and taught workshops for 2,000+ employees.
- Cisco — Supported Internet of Things (IoT) product launches and major platform updates with concise, plain language to explain complex technologies.
- Ultimate Software — For HR/Payroll software provider’s content team, we created & taught a series of writing workshops to help them improve technical updates to customers. Targeting their key challenges, these sessions helped them make communications easier to read and understand, more engaging and friendly, and actions more clear. Improvements helped reduce support calls and improve internal collaboration.