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Phone: 877.676.3743

Training

Training 2018-01-25T00:59:09+00:00

Equip teams to unlock the power of your data to solve problems

Build alignment and champions to drive success for key initiatives

Help employees understand how to bring your value proposition to life

Achieve key business goals with customized training and tools.

Power of Empathy workshop tools

Workshop: The Power of Empathy

Help your teams build stronger relationships and improve your customer experience with this fun and highly interactive 1-hour session (onsite only). Learn how to:
  • Think like a customer and how we make emotional connections to brands
  • Identify opportunities to strengthen relationships by comparing perceptions of what your customers value vs. what you offer them
  • Understand when and how to express empathy, and create an action plan

Workshop Series:
Building Stronger Relationships with Customer-Centric Communications

Empower employees with the skills and confidence to create engaging, actionable content that resonates with your customers. Take advantage of 1-hour interactive sessions for the following topics:
  • Creating highly effective customer communications (Overview)
  • Putting the customer first
  • Starting the conversation – Triage questions to improve email openings
  • Building greater emotional connections with customers
  • Making communications more compelling with active language
  • Leading with the win – Start with what makes your customers happy
  • Thinking like a customer to transform your communications
  • Building on what’s working to tackle trickier situations
  • Making your content stand out with formatting best practices
PACKAGES
Mix-n-match sessions to fit your needs
Top 3
6 Pack
Full Series (9)
Ala Carte
Let’s talk
Any workshop in this series can be offered onsite or live online.

We customize sessions with relevant examples for your organization.

Customized training and coaching

Have specialized needs? We can personalize training, leadership coaching, and writing labs to help you solve specific challenges and achieve key goals.

Let’s start a conversation about your training needs

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