Johnson Controls is a leader in smart buildings
Johnson Controls International (JCI), founded in 1885, is an industry leader in fire, security, and HVAC technology and services for buildings.
For decades, they have experienced significant growth in their recurring service contract businesses. The company is also an innovator in smart building technologies, including AI-infused solutions such as remote diagnostics, predictive maintenance, compliance monitoring, advanced risk assessments and more.
While Johnson Controls has been successful at using AI to deliver actionable insights for their industrial solutions, they recognized an additional opportunity: Could they use AI and machine learning (ML) to reduce customer attrition in their Global Services business?