Ever since the Consumer Financial Protection Bureau (CFPB) made their customer complaint database public in July 2012, Beyond the Arc has been analyzing the data to track the leading issues and which financial institutions are generating the most complaints. The infographic below illustrates our findings for the year of 2012.

We think banks and credit unions should closely monitor complaints as a tool for improving the customer experience, and reducing attrition and regulatory risk. It’s also a great way to keep an eye on weaknesses in your competition as an opportunity to differentiate your business.

CFPB Credit Card Complaint Database Analysis - Infographic

Link to Blog article about American Express fine from CFPB Link to Beyond the Arc website

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