With increasing regulatory challenges in a competitive landscape, today’s financial institutions need to keep a close eye on reducing complaints. The Consumer Financial Protection Bureau (CFPB) made this even tougher last summer when their customer complaint database was made public. Beyond the Arc’s ongoing analysis of the CFPB database has shed light on the top issues and which banks are generating the most consumer complaints.
We think banks should closely monitor complaints as a tool for improving the customer experience, avoiding attrition, and attracting new business.
Free On-demand Webinar:
Leveraging CFPB Complaint Database Analysis to Improve Customer Experience
Our free webinar highlights how data analytics can identify key issues early on and uncover emerging trends to help banks and credit unions reduce compliance risk, enhance Voice of the Customer efforts, and increase customer satisfaction.