Event: Predictive Analytics World, Boston 2013

Speaker:  Steven Ramirez, CEO, Beyond the Arc, Inc.

Date: September 30, 4:40 – 5:30 p.m.


It’s no surprise that as today’s businesses are increasingly collecting customer data across many channels, figuring out what to do with all that data can seem daunting. At Beyond the Arc, we understand how creating an ongoing business strategy to leverage this data can improve customer experience and help companies develop better responses to customer dissatisfaction. We encourage organizations to get a better handle on their complaint management programs by leveraging predictive analytics to bolster a successful customer retention program, especially critical in today’s competitive market.

At 2013 Predictive Analytics World in Boston on September 30, Beyond the Arc CEO Steven Ramirez will discuss best practices and key business challenges in a session focused on customer satisfaction. To gain competitive edge, businesses need to know more than just how to read the customer data—they need to know how to break it down, organize it, and identify both immediate and enduring solutions. As an example, our ongoing in-depth analysis of the Consumer Financial Protection Bureau’s (CFPB) consumer complaint database has uncovered valuable insights that financial institutions could use to improve customer experience and reduce regulatory risk.

Beyond the Arc’s session, “Ditch the Crystal Ball: Leveraging Predictive Analytics to Eliminate Customer Dissatisfaction Before it Spells Disaster for Your Business,” will highlight:

  • How to use big data to predict customer issues, both positive and negative
  • Risks and threats of ignoring customer complaints
  • Best practices for analyzing social media and customer feedback to identify and address potential issues

Save on a 2-day PAW Pass

Predictive Analytics World is offering a 10% discount on a 2-day event pass. When you register, enter the code:  PAWBOS13.