After demonstrations from nearly 80 fintech companies and an engaging discussion on the reality of blockchain, Beyond the Arc CEO Steven Ramirez sat down with Finovate TV to go over key learnings. See the video below from Finovate Fall for insight on the ideas and trends we’ve seen emerge in the industry and the technology that’s driving these changes.
During the Finovate Fall event, Steven was also able to share insight with American Banker on a major challenge in virtual banking: getting bots to care.
Aiding developers is the ability of machine learning, said Steven Ramirez, CEO of Berkeley, Calif.-based data science firm Beyond the Arc. Virtual assistants are trainable, he said. Just like human staff, they can be taught how to deal effectively with customers and use the right words.
With all these breathless developments in AI and banking, Ramirez cautioned that financial services need to make sure these new applications are not simply window dressing. “I am really excited that all the power of machine learning is really now laser-focused on customer experience. That’s a really long time coming,” he said.
You can read the complete article from Finovate Fall here.
Who is Beyond the Arc?
We help companies apply fintech innovation to attract customers, improve customer experience, and apply data-driven strategies. From telling your story in clear, compelling ways in digital and everywhere else, to unlocking business value with data science, AI, and machine learning, Beyond the Arc has got you covered. Follow us on Twitter @beyondthearc
Steven J. Ramirez is CEO of Beyond the Arc, Inc. Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. His work includes strategic initiatives at both a Top 5 US bank, and a small community FI, where Steven’s efforts directly improve Customer Experience. Steven is known for helping financial service clients create rapid wins through intensive data strategy and improved customer engagement.
See our complete coverage of Finovate Fall 2018: