Solving business problems with customer communities Gallery Solving business problems with customer communities Best Practices, Customer Experience, Customer-Centric Culture Solving business problems with customer communities 2023-03-21T10:59:01-07:00By Steven Ramirez|Best Practices, Customer Experience, Customer-Centric Culture| Read More
VOC 1-2-3 :: Strategies for a successful Voice of the Customer program 2023-03-21T14:47:32-07:00By Steven Ramirez|Customer Experience, Text Analytics, Voice of the Customer| Read More
Getting data science on your executive agenda 2023-05-01T19:04:46-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Mining the CFPB complaint database to improve customer experience 2023-05-01T16:43:26-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic) 2023-04-27T15:20:51-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
CFPB: Student loan complaints concentrated on the East Coast 2023-05-01T14:17:03-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Capturing social intelligence to increase marketing ROI Gallery Capturing social intelligence to increase marketing ROI Communications, Data Analytics, Social Media Capturing social intelligence to increase marketing ROI 2023-05-01T16:45:39-07:00By Steven Ramirez|Communications, Data Analytics, Social Media| Read More
Using advanced analytics in banking 2023-05-01T14:14:09-07:00By Steven Ramirez|Best Practices, Data Analytics, Social Media| Read More
Guest post: All bank customer experience initiatives are not created equal 2023-05-01T15:32:42-07:00By Steven Ramirez|Customer Experience| Read More
Managing complaint data for a better customer experience 2023-05-01T15:24:51-07:00By Steven Ramirez|Customer Experience, Data Analytics, FinTech| Read More
Risk and Response: Social media in customer complaint management 2023-03-21T14:51:15-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Leveraging social media to improve customer experience in home lending 2023-05-11T19:06:50-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
