Solving business problems with customer communities Gallery Solving business problems with customer communities Best Practices, Customer Experience, Customer-Centric Culture Solving business problems with customer communities 2024-11-26T11:58:41-08:00By Steven Ramirez|Best Practices, Customer Experience, Customer-Centric Culture| Read More
VOC 1-2-3 :: Strategies for a successful Voice of the Customer program 2023-03-21T14:47:32-07:00By Steven Ramirez|Customer Experience, Text Analytics, Voice of the Customer| Read More
Getting data science on your executive agenda 2023-05-01T19:04:46-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Using advanced analytics in banking 2023-05-01T14:14:09-07:00By Steven Ramirez|Best Practices, Data Analytics, Social Media| Read More
Guest post: All bank customer experience initiatives are not created equal 2023-05-01T15:32:42-07:00By Steven Ramirez|Customer Experience| Read More
Guest post: Proactive customer service – Why you need it & how you can do it 2023-05-01T14:00:35-07:00By Steven Ramirez|Best Practices, Communications, Customer Experience| Read More
Increasing marketing ROI with big data analytics 2023-02-11T15:18:53-08:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Why customer insight matters to customer service leaders – Part 2 2023-05-01T13:30:35-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Why customer insight matters to customer service leaders – Part 1 2023-05-01T13:27:56-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
9 key strategies for a successful Voice of the Customer program Gallery 9 key strategies for a successful Voice of the Customer program Best Practices, Customer Experience, Data Analytics, Social Media 9 key strategies for a successful Voice of the Customer program 2023-05-01T13:05:06-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Using the customer lifecycle to improve your Voice of the Customer program 2024-01-31T11:53:26-08:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Emerging Issues – Stay ahead of the curve with your Voice of the Customer program 2023-05-10T14:22:14-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
