Solving business problems with customer communities Gallery Solving business problems with customer communities Best Practices, Customer Experience, Customer-Centric Culture Solving business problems with customer communities 2021-08-02T12:54:19-07:00By Steven Ramirez|Best Practices, Customer Experience, Customer-Centric Culture| Read More
VOC 1-2-3 :: Strategies for a successful Voice of the Customer program 2022-11-08T16:06:57-08:00By Steven Ramirez|Customer Experience, Text Analytics, Voice of the Customer| Read More
Use social data to identify and resolve customer complaints – CRM Evolution, New York 2021-08-04T14:59:23-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, FinTech, Social Media| Read More
Leveraging social media complaints to improve customer experience 2021-08-04T14:59:48-07:00By Steven Ramirez|Communications, Customer Experience, Data Analytics, Social Media| Read More
Getting data science on your executive agenda 2021-08-04T14:59:49-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Mining the CFPB complaint database to improve customer experience 2021-08-04T14:59:49-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic) 2021-08-04T14:59:49-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
CFPB: Student loan complaints concentrated on the East Coast 2021-08-04T15:00:06-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Capturing social intelligence to increase marketing ROI 2021-08-04T15:00:06-07:00By Steven Ramirez|Communications, Data Analytics, Social Media| Read More
Using advanced analytics in banking Gallery Using advanced analytics in banking Best Practices, Data Analytics, Social Media Using advanced analytics in banking 2021-08-04T15:00:06-07:00By Steven Ramirez|Best Practices, Data Analytics, Social Media| Read More
Guest post: All bank customer experience initiatives are not created equal 2021-08-04T15:00:07-07:00By Steven Ramirez|Customer Experience| Read More
Managing complaint data for a better customer experience 2021-08-04T15:00:07-07:00By Steven Ramirez|Customer Experience, Data Analytics, FinTech| Read More
