Q4 |
Social media: Reflecting and planning for 2012 |
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Customer experience is the new brand |
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Emerging Issues – Stay ahead of the curve with your Voice of the Customer program |
Q3 |
The state of social media in financial services |
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Using social media to increase the value of sponsorships |
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How to get the most out of customer relationships with customer segmentation and predictive analytics |
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Transforming negative sentiment into a winning customer experience |
Q2 |
Bank of America insights make a case for social media data analytics |
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Using sentiment analysis to improve customer experience |
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Build more power into customer experience efforts– use text mining of unstructured data to complement structured data |
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Improving customer engagement in social media with predictive analytics |
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Making communications more effective by leveraging customer insights |
Q1 |
Why are financial services companies focusing on customer experience in 2011? |
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Gaining customer experience insights from social media |
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Taking a holistic view of the customer experience |
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Get fast results with our Voice of the Customer Quickstart Program |