Beyond the Arc is a consulting firm that helps businesses build stronger, more profitable relationships through customer insight and analytics, communications strategy, and hands-on program management. We specialize in guiding clients through organizational change – from merger integration to a variety of corporate initiatives – strengthening internal teams and raising the bar of customer experience.
Our clients range from Fortune 50 corporations to venture-backed startups in the Financial Services, Technology and Media industries.
Some of the questions we help answer:
…”How can I use data and text mining to monitor social media and obtain Voice of the Customer insights?”
…”How do I ensure the successful integration of a merger or acquisition?”
…”How can I reduce customer support costs and build loyalty?”
We’re a multi-faceted team of strategists, technicians, and creative professionals with a passion for serving our clients.
Specialties
merger integration, data analytics, text mining, voice of the customer, customer experience, strategic marketing, brand integration, strategic communications, writing and editing, user experience design, information architecture, project management, social media monitoring
