Newsroom
2022 :: In the News
2.4.22 | (Customer Think) | 6 fintech and technology trends that will redefine CX in 2022 (Editor’s Pick) |
1.20.22 | (Provoke.FM) | Finovate Podcast | EP 117: Steven Ramirez, Beyond the Arc |
2021 :: In the News

2020 :: In the News

2019 :: In the News



2018 :: In the News

Steven J. Ramirez, CEO
As head of business operations, Steven leads teams specializing in customer experience strategy, communications and content marketing, customer analytics, and PR and social media.
We help our clients build strong customer relationships, improve service and manage risk, advance key initiatives, and drive a customer-centric culture. More about Steven…
- Beyond the Arc, Inc.
2600 Tenth Street, Suite 616
Berkeley, CA 94710 - Phone: 877.676.3743
- Email: PR (at) beyondthearc.net
2017 :: In the News
12.1.17 | (Mirror Review) | Beyond the Arc: A Leader, Innovating the Customer Experience |
9.21.17 | (CU Times) | Credit Unions and Fintech: What’s the Future? |
9.20.17 | (Money Summit) | VIDEO: Steven Ramirez, CEO at Beyond the Arc, on Predictive Analytics |
9.12.17 | (PaymentSource) | Banks and fintechs should partner to turn payments into a ‘platform’ |
7.25.17 | (Tearsheet) | This call may be recorded: Bank execs are listening to customer service calls |
7.5.17 | (Predictive Analytics Times) | Predictive Analytics for Fintech and Banking |
June 2017 | (BOOK) | Bankruption: How Community Banking Can Survive Fintech (Contributed chapter on fintech) |
4.27.17 | (Bank Innovation) | Popularity of Customer Engagement Tools Reveals Weakness of Cores |
3.15.17 | (Financial Brand) | Is Predictive Analytics For Everyone? Or Just Megabanks? |
2.27.17 | (NG Data) | Guide to Customer Insights |
2.10.17 | (Consumer Reports) | Days May Be Numbered for the Consumer Complaint Database |
1.5.17 | (NG Data) | Top Customer Analytics Blogs |

2016 :: In the News
2015 :: In the News
2014 :: In the News
2013 :: In the News
2012 :: In the News
2011/2010 :: In the News
12.23.11 | (Anderson Market Research) | Social Media AND Text Analytics |
12.1.11 | (Bank News) | Service Evaluates Social Media Campaigns |
11.10.11 | (Google+) | Benchmarking Text Analytics for Social Media Success |
11.10.11 | (Faster Times) | Text Analytics Summit West Kicks Off |
11.10.11 | (The Fried Side) | Financial Services & Social Media |
10.25.11 | (Social Business Today) | Beyond the Arc releases social media mining tool |
10.21.11 | (Credit Union News) | Technology and Marketing |
6.16.11 | (CXPA) | Customer Experience Professionals Association Announces 10 New Founding Corporate Members |
10.11.10 | (Communications Blog) | Change Management in Changing Times: A Q&A with Employee Communications Pros |