Newsroom
2024 :: In the News
| 6.07.24 | (Fintech Insights from Streamly) | Fintech Insights: Reimagining the customer experience |
| 5.24.24 | (Fintech Futures) | FinovateSpring 2024: Rethinking customer experience and boosting diversity in financial services |
| 3.21.24 | (BAI) | Trillions in wealth is changing hands. How should banks capitalize? |
| 3.18.24 | (bobsguide) | How Beyond the Arc, Inc. is Helping Financial Institutions Execute AI-Driven Innovation |
| 3.17.24 | (Finopotamus) | Why They Came: The Voices of Fintech Meetup 2025 |
| 3.03.24 | (The Community Bank Podcast) | How Banks can Market Payments and Treasury Management with Steven Ramirez |
| 2.08.24 | (BAI) | BAI Executive Report: Strategies for customer growth, deposits & retention |
| 1.24.24 | (Financial Brand) | New Best Practices in Crisis Management: Beyond the Arc’s Steven Ramirez |
2023 :: In the News
| 9.27.23 | (Finovate Podcast) | EP 189: A Pair of Conversations from FinovateFall 2023 |
| 9.22.23 | (Digital Banking Podcast) | The Future of Community Financial Institutions with Steven Ramirez |
| 9.11.23 | (FinovateFall) | How to empower the leader within you |
| 9.11.23 | (FinovateFall) | Financial challenges in the fintech ecosystem: How is the industry adapting? |
| 6.27.23 | (FinovateSpring) | Key takeaways on customer experience with Steven Ramirez |
| 6.13.23 | (BIGcast Podcast) | AI Everywhere All at Once |
| 5.9.23 | (Banking Transformed Podcast with Jim Marous) | Communication Strategies to Navigate a Banking Crisis |
| 3.21.23 | (BAI Podcast) | Getting ready for the largest wealth transfer ever |
| 1.3.23 | (PRNewswire-PRWeb) | Media Advisory: 2023 Trends in CX, Fintech, and AI |
2022 :: In the News
| 9.26.22 | (Finovate) | Which Fintech Trend Should We Be Paying Attention To? |
| 9.19.22 | (Finovate) | FinovateFall 2022: Three Takeaways from Finovate’s Biggest Show to Date |
| 9.5.22 | (One Vision Podcast) | What does it take for your financial brand to go beyond the arc? |
| 3.21.22 | (Advisorpedia) | 6 fintech and technology trends that will redefine CX in 2022 |
| 2.4.22 | (Customer Think) | 6 fintech and technology trends that will redefine CX in 2022 (Editor’s Pick) |
| 1.20.22 | (Provoke.FM) | Finovate Podcast | EP 117: Steven Ramirez, Beyond the Arc |
2021 :: In the News
2020 :: In the News
2019 :: In the News
2018 :: In the News
Steven J. Ramirez, CEO
As head of business operations, Steven leads teams specializing in customer experience strategy, communications and content marketing, customer analytics, and PR and social media.
We help our clients build strong customer relationships, improve service and manage risk, advance key initiatives, and drive a customer-centric culture. More about Steven…
2017 :: In the News
2016 :: In the News
2015 :: In the News
2014 :: In the News
2013 :: In the News
| 12.31.13 | (Bankrate.com) | Banks baby-step into social media |
| 12.1.13 | (Mortgage Banker) | Know Thy Customer |
| 11.1.13 | (Scotsman Guide) | Uncover a Treasure Trove of Data (pdf) |
| 10.31.13 | (CIO Review) | Transforming Business through Advanced Analytics |
| 10.1.13 | (Financial Brand) | Mining the CFPB Complaint Database to Improve Your Customer Experience |
| 9.30.13 | (FinTech Insights) | Using social media in banking for customer insights and managing risk |
| 9.6.13 | (ABA Banking Journal) | Segmentation matters more than ever |
| 9.1.13 | (ABA Bank Marketing) | Other Ways to Gauge Customer Satisfaction |
| 7.26.13 | (ABA Banking Journal) | Gearing Up for Social Media Risk Management |
| 7.10.13 | (BAI Banking Strategies) | Leveraging CFPB Complaint Data |
| 5.12.13 | (ABA Banking Journal) | Transform your bank with social media insights |
| 5.1.13 | (American Banker) | Discover Ads Brag About Treating Cardholders Fairly |
| 5.1.13 | (Scotsman Guide) | Divide and Group Your Client Base |
| 4.26.13 | (TechPresident) | CFPB’s Search For Better Data On Consumer Complaints |
| 4.15.13 | (Avantus) | Lenders and brokers already changing with CFPB complaint database |
| 4.10.13 | (Federal Register) | CFPB Rules & Regulations (BTA cited pg 4) |
| 4.4.13 | (Businessweek) | Banks Roused by the CFPB’s Database of Complaints |
| 3.26.13 | (Bloomberg) | Upper West Side Joins Boca in Most Credit-Card Complaints |
| 3.11.13 | (Bank Innovation) | Increasing Customer Acquisition and Retention with Predictive Analytics |
| 3.7.13 | (ABA Banking Journal) | Staying ahead of customer complaints using social media |
| 2.12.13 | (ABA Banking Journal) | Shrinking the Experience Gap |
| 2.1.13 | (ABA Banking Journal) | Is Social Media (Really) Paying Off for Your Bank? |
| 2.1.13 | (National Mortgage Professional) | The Customer Experience as a Competitive Advantage |
| 1.31.13 | (FinExtra) | Banking Leaders Predict Retail Banking Trends for 2013 |
| 1.10.13 | (ABA Banking Journal) | Using CFPB’s Complaint Database to Retain Customers |
2012 :: In the News
2011/2010 :: In the News
| 12.23.11 | (Anderson Market Research) | Social Media AND Text Analytics |
| 12.1.11 | (Bank News) | Service Evaluates Social Media Campaigns |
| 11.10.11 | (Google+) | Benchmarking Text Analytics for Social Media Success |
| 11.10.11 | (Faster Times) | Text Analytics Summit West Kicks Off |
| 11.10.11 | (The Fried Side) | Financial Services & Social Media |
| 10.25.11 | (Social Business Today) | Beyond the Arc releases social media mining tool |
| 10.21.11 | (Credit Union News) | Technology and Marketing |
| 6.16.11 | (CXPA) | Customer Experience Professionals Association Announces 10 New Founding Corporate Members |
| 10.11.10 | (Communications Blog) | Change Management in Changing Times: A Q&A with Employee Communications Pros |