Newsroom
2026 :: In the News
| Organization | Category | Title | Description |
|---|---|---|---|
| Finovate June 25, 2026 | AI; Fintech | Chris Nichols on Transforming Payments with Stablecoins and Tokenized Deposits | This Finovate video examines how stablecoins and tokenized deposits are reshaping the future of payments, with a focus on the opportunities emerging for banks and financial institutions. The discussion highlights how tokenization, agentic AI, and programmable money could enable faster settlement, new treasury management models, improved customer engagement, and new revenue streams as financial services organizations modernize payment infrastructure. |
| Finopotamus April 30, 2026 | Fintech; Member Experience | Fintech Meetup 2026: Scaling Innovation and the Real-Time Member Experience | This Finopotamus article examines the conversations and priorities emerging from Fintech Meetup 2026, with a focus on how financial institutions and fintech partners are scaling innovation to create more responsive, real-time member experiences. The discussion highlights the strategic and operational questions organizations face as they modernize digital engagement, improve service delivery, and adapt to rising expectations across financial services. |
| ProSight Financial Association April 8, 2026 | AI; Compliance; Financial Services | How to Build AI for Continuous Learning That Meets Compliance Standards | This ProSight Financial Association article explores how financial institutions can approach AI in ways that support continuous learning while remaining aligned with compliance expectations. The focus is on the practical decisions organizations must consider as they adopt AI, strengthen governance, and balance innovation with the risk, oversight, and accountability requirements of a regulated financial services environment. |
| American Banker January 22, 2026 | Banking; AI; Digital Banking | How Bank of America’s Erica does the work of 11,000 people | This American Banker article looks at Bank of America’s Erica as an example of how AI-powered digital assistants are changing the scale and efficiency of banking operations. The coverage focuses on the expanding role of AI in customer service, employee support, and digital engagement as financial institutions evaluate how automation can improve experiences while supporting growth and operational performance. |
| FINTECHTALK January 11, 2026 | Fintech; Strategy; | Signal Over Noise: The 2025→2026 Fintech Transition | This FINTECHTALK episode examines the fintech themes carrying the industry from 2025 into 2026, separating durable signals from short-term noise. The conversation focuses on the market forces, technology shifts, and strategic priorities shaping the next phase of financial services, including how fintechs and financial institutions will respond to changing customer expectations, competitive pressure, and emerging innovation opportunities. |
| American Banker January 9, 2026 | Banking; Fraud; | ‘Chaotic web’ of tech keeps bank fraud victims in limbo | This American Banker article examines the technology and process challenges that can complicate the experience of bank fraud victims. The coverage focuses on how fragmented systems, evolving fraud threats, and operational complexity affect customer resolution, underscoring the need for financial institutions to strengthen fraud response, improve coordination, and deliver clearer, more effective support when customers need help. |
2025
| Organization | Category | Title | Description |
|---|---|---|---|
| Finovate Podcast December 10, 2025 | Fintech; Strategy; | Fintech in 2025: an end of year review, and a look forward to 2026. | On the Finovate Podcast, Steven Ramirez joined a year-end conversation on the fintech trends that shaped 2025 and the forces likely to define the industry in 2026. The discussion explores how financial institutions and fintechs are navigating AI adoption, market uncertainty, customer expectations, and the strategic choices that will influence growth and innovation in the year ahead. |
| The Community Bank Podcast November 10, 2025 | Banking; Fintech; AI | Recapping Money 20/20 with Steven Ramirez | On The Community Bank Podcast, Steven Ramirez shared takeaways from Money20/20 and the conversations shaping the future of financial services. The episode examines the implications of AI, fraud, stablecoin, and fintech innovation for community banks as they evaluate new opportunities, manage emerging risks, and prepare for the strategic priorities of 2026. |
| Bankadelic: The colorful side of finance October 29, 2025 | AI; Banking; | LIVE FROM MONEY 20/20 EPISODE 10: MEETING AI’S HOPE AND HYPE WITH IA (INNOVATION ACUITY) | Recorded live at Money20/20, this Bankadelic episode explores how financial institutions can move beyond AI hype and focus on the practical innovation needed to create meaningful business impact. The conversation highlights how banks and fintechs are assessing AI’s promise, identifying realistic use cases, and applying innovation acuity to make smarter decisions in a rapidly changing market. |
| The BIGCast May 20, 2025 | Fintech; AI; | Have Your Bot Call My Bot | On The BIGCast, Steven Ramirez discussed key themes from FinovateSpring and the growing role of AI agents and automation across financial services. The episode looks at how credit unions, banks, and fintechs are evaluating emerging technologies, rethinking customer interactions, and preparing for a future where intelligent tools increasingly support engagement, efficiency, and innovation. |
| Bankadelic: The colorful side of finance May 5, 2025 | Banking; Strategy; Digital Banking | EPISODE 185: HARD TRUTHS FOR THE BANKING BUSINESS IN 2025 | In this Bankadelic episode, Steven Ramirez discussed the hard truths banks face as competition, technology, and customer expectations continue to reshape the industry. The conversation focuses on the strategic decisions financial institutions must make to strengthen relevance, improve digital experiences, and position themselves for growth in a more demanding banking environment. |
| Talking Biz News April 28, 2025 | Banking; M&A; Strategy | Bankadelic podcast: In a topsy-turvy economy, making way for M&A | This Talking Biz News article highlights a Bankadelic conversation on the role of mergers and acquisitions in a changing financial services landscape. The discussion centers on how market uncertainty, competitive pressure, and shifting customer needs are influencing strategic decisions around growth, consolidation, and long-term positioning for financial institutions. |
| Bankadelic: The colorful side of finance April 25, 2025 | Banking; M&A; AI | EPISODE 184: MAKING WAY FOR M&A | In this Bankadelic episode, Steven Ramirez explored how mergers and acquisitions can help financial institutions respond to changing market conditions and build stronger competitive positions. The conversation examines how banks can evaluate M&A opportunities, strengthen customer relationships, and use innovation, including AI, to support growth and differentiation. |
| Finovate April 2, 2025 | Fintech; AI; Banking | The Streams of FinovateSpring: AI, Banking, CX, Payments, and Lending | This Finovate article previews the major themes shaping FinovateSpring, including AI, banking, customer experience, payments, and lending. The coverage highlights the innovation priorities gaining momentum across financial services and the ways institutions are exploring new technologies, product strategies, and customer engagement models to strengthen relevance and growth. |
| bobsguide March 18, 2025 | AI; Financial Services; | How Beyond the Arc, Inc. is Helping Financial Institutions Execute AI-Driven Innovation | This bobsguide feature examines how Beyond the Arc helps financial institutions move from AI ambition to practical execution. The article focuses on the strategies organizations need to identify meaningful use cases, align innovation with business goals, and apply AI in ways that improve customer experience, operational performance, and competitive advantage. |
| Finopotamus March 17, 2025 | Fintech; Industry Perspectives | Why They Came: The Voices of Fintech Meetup 2025 | This Finopotamus article captures perspectives from attendees at Fintech Meetup 2025 and the priorities bringing financial services leaders together. The coverage reflects the growing importance of partnership, innovation, and market insight as fintechs, banks, and credit unions look for new ways to improve customer experiences and respond to industry change. |
| The Community Bank Podcast March 3, 2025 | Banking; Payments; | How Banks can Market Payments and Treasury Management with Steven Ramirez | On The Community Bank Podcast, Steven Ramirez discussed how banks can more effectively market payments and treasury management services in a competitive environment. The conversation focuses on how community banks can communicate value, deepen business relationships, and use payments strategy to support growth, differentiation, and stronger customer engagement. |
2024 :: In the News
| 9.17.24 | (Finovate) | Streamly Fintech Insights: Embedded Finance and the Power of Strategic Partnerships |
| 7.02.24 | (@Finovateseries on Instagram) | Interview with Steven Ramirez at FinovateSpring |
| 6.07.24 | (Fintech Insights from Streamly) | Fintech Insights: Reimagining the customer experience |
| 5.24.24 | (Fintech Futures) | FinovateSpring 2024: Rethinking customer experience and boosting diversity in financial services |
| 5.23.24 | (Finovate) | Revolutionizing customer experience with AI and embedded finance |
| 3.21.24 | (BAI) | Trillions in wealth is changing hands. How should banks capitalize? |
| 2.08.24 | (BAI) | BAI Executive Report: Strategies for customer growth, deposits & retention |
| 1.24.24 | (Financial Brand) | New Best Practices in Crisis Management: Beyond the Arc’s Steven Ramirez |
2023 :: In the News
| 9.27.23 | (Finovate Podcast) | EP 189: A Pair of Conversations from FinovateFall 2023 |
| 9.22.23 | (Digital Banking Podcast) | The Future of Community Financial Institutions with Steven Ramirez |
| 9.11.23 | (FinovateFall) | How to empower the leader within you |
| 9.11.23 | (FinovateFall) | Financial challenges in the fintech ecosystem: How is the industry adapting? |
| 6.27.23 | (FinovateSpring) | Key takeaways on customer experience with Steven Ramirez |
| 6.13.23 | (BIGcast Podcast) | AI Everywhere All at Once |
| 5.9.23 | (Banking Transformed Podcast with Jim Marous) | Communication Strategies to Navigate a Banking Crisis |
| 3.21.23 | (BAI Podcast) | Getting ready for the largest wealth transfer ever |
| 1.3.23 | (PRNewswire-PRWeb) | Media Advisory: 2023 Trends in CX, Fintech, and AI |
2022 :: In the News
| 9.26.22 | (Finovate) | Which Fintech Trend Should We Be Paying Attention To? |
| 9.19.22 | (Finovate) | FinovateFall 2022: Three Takeaways from Finovate’s Biggest Show to Date |
| 9.5.22 | (One Vision Podcast) | What does it take for your financial brand to go beyond the arc? |
| 3.21.22 | (Advisorpedia) | 6 fintech and technology trends that will redefine CX in 2022 |
| 2.4.22 | (Customer Think) | 6 fintech and technology trends that will redefine CX in 2022 (Editor’s Pick) |
| 1.20.22 | (Provoke.FM) | Finovate Podcast | EP 117: Steven Ramirez, Beyond the Arc |
2021 :: In the News
2020 :: In the News
2019 :: In the News
2018 :: In the News
Steven J. Ramirez, CEO
As head of business operations, Steven leads teams specializing in customer experience strategy, communications and content marketing, customer analytics, and PR and social media.
We help our clients build strong customer relationships, improve service and manage risk, advance key initiatives, and drive a customer-centric culture. More about Steven…
2017 :: In the News
2016 :: In the News
2015 :: In the News
2014 :: In the News
2013 :: In the News
| 12.31.13 | (Bankrate.com) | Banks baby-step into social media |
| 12.1.13 | (Mortgage Banker) | Know Thy Customer |
| 11.1.13 | (Scotsman Guide) | Uncover a Treasure Trove of Data (pdf) |
| 10.31.13 | (CIO Review) | Transforming Business through Advanced Analytics |
| 10.1.13 | (Financial Brand) | Mining the CFPB Complaint Database to Improve Your Customer Experience |
| 9.30.13 | (FinTech Insights) | Using social media in banking for customer insights and managing risk |
| 9.6.13 | (ABA Banking Journal) | Segmentation matters more than ever |
| 9.1.13 | (ABA Bank Marketing) | Other Ways to Gauge Customer Satisfaction |
| 7.26.13 | (ABA Banking Journal) | Gearing Up for Social Media Risk Management |
| 7.10.13 | (BAI Banking Strategies) | Leveraging CFPB Complaint Data |
| 5.12.13 | (ABA Banking Journal) | Transform your bank with social media insights |
| 5.1.13 | (American Banker) | Discover Ads Brag About Treating Cardholders Fairly |
| 5.1.13 | (Scotsman Guide) | Divide and Group Your Client Base |
| 4.26.13 | (TechPresident) | CFPB’s Search For Better Data On Consumer Complaints |
| 4.15.13 | (Avantus) | Lenders and brokers already changing with CFPB complaint database |
| 4.10.13 | (Federal Register) | CFPB Rules & Regulations (BTA cited pg 4) |
| 4.4.13 | (Businessweek) | Banks Roused by the CFPB’s Database of Complaints |
| 3.26.13 | (Bloomberg) | Upper West Side Joins Boca in Most Credit-Card Complaints |
| 3.11.13 | (Bank Innovation) | Increasing Customer Acquisition and Retention with Predictive Analytics |
| 3.7.13 | (ABA Banking Journal) | Staying ahead of customer complaints using social media |
| 2.12.13 | (ABA Banking Journal) | Shrinking the Experience Gap |
| 2.1.13 | (ABA Banking Journal) | Is Social Media (Really) Paying Off for Your Bank? |
| 2.1.13 | (National Mortgage Professional) | The Customer Experience as a Competitive Advantage |
| 1.31.13 | (FinExtra) | Banking Leaders Predict Retail Banking Trends for 2013 |
| 1.10.13 | (ABA Banking Journal) | Using CFPB’s Complaint Database to Retain Customers |
2012 :: In the News
2011/2010 :: In the News
| 12.23.11 | (Anderson Market Research) | Social Media AND Text Analytics |
| 12.1.11 | (Bank News) | Service Evaluates Social Media Campaigns |
| 11.10.11 | (Google+) | Benchmarking Text Analytics for Social Media Success |
| 11.10.11 | (Faster Times) | Text Analytics Summit West Kicks Off |
| 11.10.11 | (The Fried Side) | Financial Services & Social Media |
| 10.25.11 | (Social Business Today) | Beyond the Arc releases social media mining tool |
| 10.21.11 | (Credit Union News) | Technology and Marketing |
| 6.16.11 | (CXPA) | Customer Experience Professionals Association Announces 10 New Founding Corporate Members |
| 10.11.10 | (Communications Blog) | Change Management in Changing Times: A Q&A with Employee Communications Pros |