Analyst Coverage

Beyond the Arc contributes to reports by top business research firms on customer experience, company culture transformation, Voice of the Customer programs, and data science and customer analytics

BTA Interviewed or Cited in Industry Research in Customer Experience

12.10.20 Neobanks: The Bumpy Road to Profitability
6.12.19 Account Opening: Run It Like You Own It
4.4.18 Forrester Q&A: Six Questions To Ask Before Diving Into Text Analytics
10.23.18 AI: Transforming the Digital Account-Opening and Onboarding Experience
6.19.17 Five Key Steps For Making Your Culture More Customer-Centric
6.19.17 Three Culture Practices For Long-Term Customer Centricity
6.19.17 Remove Barriers And Add Enablers For A Customer-Centric Culture
6.5.17 The Insights Services Directory, Q2 2017
6.19.17 Five Key Steps For Making Your Culture More Customer-Centric
5.16.17 Vendor Landscape: Customer Analytics Service Providers, Q2 2017
3.8.17 The Virtual Agent: Natural Language Processing in Wealth Management
3.7.17 The Forrester Wave™: Predictive Analytics And Machine Learning Solutions, Q1 2017
2.28.17 Predictive Analytics: The Path to Competitive Differentiation
2.10.16 The Convergence Of Brand, Marketing, And Customer Experience (interviewed)
2.4.16 Seven Steps To Successful Customer Experience Measurement Programs
1.4.16 Avoid Dissonance Between Your Brand Promise And CX Delivery (interviewed)
10.22.15 Vendor Landscape: Picking The Right Consultant To Support Your Culture Transformation
8.10.15 New Technologies To Help Unearth Buyer Insight From B2B Data
8.10.15 How To Track Your Company’s Progression Toward Customer Obsession (interviewed)
4.29.15 Beyond Surveys: New Tools For More Effective CX Measurement (interviewed)
11.21.14 How To Drive Action With Your VoC Program
8.11.14 Market Overview: Where To Get Help With Culture Transformation
3.14.14 How To Build A Customer-Centric Culture (interviewed)
2.25.14 Voice Of The Customer Vendor Landscape, 2014
2.25.14 Voice Of The Customer Vendor Go-To-Market Strategies
2.25.14 How To Use Text Analytics In Your VoC Program
2.25.14 TechRadar™: Customer Analytics Methods
2.20.14 Communication, Training, And Routines: How Companies Socialize Customer Centricity (interviewed)
2014 A Manager’s Guide to Leadership (2nd edition), by Pedler, Burgoyne, and Boydell (McGraw-Hill) (Steven Ramirez cited)
11.6.13 Webinar: Getting The Most Out Of Open Data
10.4.13 Business Model and Brand Fuel Customer Experience Innovation (interviewed)
8.12.13 Customer Experience Q&A: Steven Ramirez, CEO of Beyond the Arc. Published for Chartwell’s utility industry research council
8.8.13 Getting The Most Out Of Open Data
6.27.13 Seven Steps To Successful Customer Experience Measurement Programs
5.1.13 How To Build Your Voice of the Customer Program (interviewed)
6.14.12 Enterprise Customer Experience Transformation Consultants

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