2013: A busy year for the CFPB, an expensive year for banks

Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial services providers. In 2013, the agency continued to expand its impact, assessing almost $2.8 billion in fines and restitution. It continued to step up its oversight as well, with initiatives in two new areas [...]

3 key strategies for transforming negative sentiment into positive customer experience

To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access to information and social sharing— it’s time for a new playbook. By using effective strategies to identify sources of dissatisfaction early on, and communicating how and when it matters most, your company can turn disgruntled [...]

Where are bankers investing in 2014?

In 2014, banking will be about Big Data. Financial institutions are investing more into their customers, and their organizations. New understanding of both structured customer data and unstructured data, is changing business strategy at some of the largest banks. To keep pace with evolving consumer preferences such as mobile banking, financial institutions are making [...]

Unlock the power of predictive analytics – PAW Toronto

Event: Predictive Analytics Word, Toronto 2014

Presentation:  “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction”

Case Studies: Capital One/Bank of America

Speaker: Steven Ramirez, CEO, Beyond the Arc    

Date:  Thursday, May 15, 2014, 11:20 a.m. – 12:05 p.m.

Register online >

Learn what customers really want. Meet and [...]

Getting data science on your executive agenda

In today’s business world with big talk about Big Data, more and more companies are looking into data science and advanced analytics to improve customer relationships, increase marketing impact, and enhance products and services. It’s an exciting new development as data science offers an unprecedented opportunity for businesses gain insights to operate more efficiently [...]

Leveraging regulatory data to improve customer experience

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and comply with a changing regulatory environment. Customer experience is more important than ever to compete effectively and win business.

In a recent article published by DataInformed, Beyond the Arc CEO Steven Ramirez highlighted how companies [...]

Mining the CFPB Complaint Database to Improve Your Customer Experience

Analytics Update

Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, they could have seen all their customer experience problems coming.

In August 2013, Richard Cordray, head of the CFPB, announced that the agency was turning its gaze toward student loans.  So it was no surprise [...]

IBM SPSS Modeler Workshop: Increase Business Value with Predictive Analytics

Want to gain insights to drive greater market share, increase customer retention, and reduce risk? Predictive analytics can get you there – learn about it in our free hands-on IBM SPSS Modeler Workshop on March 5, 2014.

Take advantage of this opportunity to get:

Experience using the intuitive SPSS software, including expert nodes for [...]

Beyond the Arc hosting workshop at the 2014 Sentiment Analysis Symposium

Workshop: “Customer Insight Analytics”

Where: Sentiment Analysis Symposium, New York, NY

Date: March 5, 2014  

Time: 1:30 – 5:00 p.m.

Register Today: http://www.sentimentsymposium.com/registration.html

 

How can you leverage “human data” —sentiment, emotion, behavior and connection—to meet key business objectives and build stronger, more profitable customer relationships?

Join us in March at the 2014 Sentiment [...]

Moving the goal posts – Variable ticket pricing comes to the NFL

Bruce Johnson, Chief Data Scientist

Nick Baldocchi, Fantasy Football League Champion

For many years, the NFL has tried to bolster ticket sales to undersold games by blacking them out on television. But as that option may soon be off the table, many NFL teams have been considering a new ticket pricing model. This week, [...]