Webinar: “Parsing and Preventing CFPB Complaints”
Date: November 12, 2013
Time: 12:00-1:00 p.m.
Register Today: http://www.americanbanker.com/webseminars/-1061966-1.html
With customer complaint data increasingly available in public sources such as social media and the Consumer Financial Protection Bureau (CFPB) database, is your company making the most of it?
The CFPB is making good use of that [...]
CFPB Data Analytics Update
Recently, the Consumer Financial Protection Bureau (CFPB) released its Summer 2013 Supervisory Highlights, which provides details on its review of mortgage servicing at both banks and non-banking entities over the past two years. In particular, the CFPB has focused on:
Mortgage servicing transfers Payment processing Loss mitigation
What the [...]
You don’t need a crystal ball to improve your company’s customer experience. By creating an effective customer experience measurement program, you can gain valuable insights that help you take targeted action to increase customer satisfaction and build brand loyalty. Recently, Beyond the Arc was one of the firms Forrester® Research interviewed about best practices for [...]
Affluent customers generate higher profits
In today’s competitive landscape of financial services, wealthy customers are more important than ever. While they may comprise a small percentage of a bank’s customer base, they’re responsible for about 80% of the profits. Typically, wealthy customers maintain higher average balances, incur lower credit costs, use more fee-based services, and [...]
Recently Forrester® Research interviewed Beyond the Arc about best practices for Voice of the Customer (VOC) programs to improve customer experience. The resulting article, “How to Build Your Voice of the Customer Program” featured insights from several companies and highlighted key building blocks and goals for constructing a strong and effective VOC program.
Building your [...]