How do you engage employees
to deliver a better customer experience?

Your people need a reason to care — to see how customer experience is relevant to their role and how they can contribute.

An outside perspective can make a difference. We can help you increase employee engagement with fresh approaches like:

  • Customer Communication Cheat Sheets – Empower employees with customer-focused model language for challenging real-world scenarios

  • Communication Challenges workshops – Learn new ways to handle sensitive communications and customer complaints with the right tone and messaging in our gamified trainings (1 hour each, live online)

  • Empathy Training – Help employees learn to connect better with coworkers and customers via fun activities (1 hour, virtual or onsite)

Let’s get started

Deep expertise in Internal Communications

Contact us to request samples and learn more

Snapshot of a few projects:

  • Wells Fargo — Supported employees through an enterprise-wide initiative to improve customer communications, by developing brand-voice writing standards and an internal website with 100’s of model language examples and downloadable tools. Also designed and taught customer-focused writing workshops for 2,000+ employees.
  • Wells Fargo — Helped several B2B lines of business socialize a new value proposition with engaging tools for employees, including a communications playbook and training, plus quick reference guides, office signage, and contests for team huddles.
  • Ultimate Software — Designed and taught a year-long series of live webinar interactive workshops to help writing teams shift from tech/product focus to customer focus.