How do you engage employees
to deliver a better customer experience?
Your people need a reason to care — to see how customer experience is relevant to their role and how they can contribute.
An outside perspective can make a difference. We can help you increase employee engagement with fresh approaches like:
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Deep expertise in Internal Communications
Contact us to request samples and learn more
Snapshot of a few projects:
- Wells Fargo — Supported employees through an enterprise-wide initiative to improve customer communications, by developing brand-voice writing standards and an internal website with 100’s of model language examples and downloadable tools. Also designed and taught customer-focused writing workshops for 2,000+ employees.
- Wells Fargo — Helped several B2B lines of business socialize a new value proposition with engaging tools for employees, including a communications playbook and training, plus quick reference guides, office signage, and contests for team huddles.
- Ultimate Software — Designed and taught a year-long series of live webinar interactive workshops to help writing teams shift from tech/product focus to customer focus.