Guest post: Social sentiment really doesn’t matter if you can’t connect it to the “Why” 2023-03-21T17:57:51-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Listening to the voice of the customer 2021-08-04T15:01:08-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
American Express’ $85 million fine explained by analysis of the CFPB’s consumer complaint database 2023-05-01T13:42:39-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Discover’s $200 million lesson from the CFPB 2023-05-01T13:40:01-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Demystifying social media: It’s all about business strategy 2023-05-01T13:36:00-07:00By Steven Ramirez|Best Practices, Customer Experience, Social Media| Read More
Guest post: Why customer insight matters to customer service leaders – Part 2 2023-05-01T13:30:35-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Why customer insight matters to customer service leaders – Part 1 2023-05-01T13:27:56-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Customer experience lessons from the CFPB complaint database 2023-05-01T13:05:23-07:00By Steven Ramirez|Communications, Customer Experience, Data Analytics| Read More
Using survey data as the cornerstone of your Voice of the Customer efforts 2023-05-11T19:05:53-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
9 key strategies for a successful Voice of the Customer program Gallery 9 key strategies for a successful Voice of the Customer program Best Practices, Customer Experience, Data Analytics, Social Media 9 key strategies for a successful Voice of the Customer program 2023-05-01T13:05:06-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
CFPB Consumer Complaint Database: A new layer of transparency in financial services 2023-05-01T12:58:06-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
A taste of spam in your VOC program? Tips for filtering social media data 2023-05-01T12:55:21-07:00By Steven Ramirez|Data Analytics, Social Media| Read More