A multi-million dollar growth spurt as the CFPB turns 3

Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it wasn’t clear what power this regulatory progeny of the Dodd Frank Act would wield. Today, there is no doubt about the agency’s authority. With 9 products in its ever-increasing purview, the CFPB now hosts [...]

Use social data to identify and resolve customer complaints – CRM Evolution, New York

Event: CRM Evolution Conference 2014

Presentation: “How Social Data Analytics Can Identify and Resolve Customer Complaints”

Case Studies: Capital One, SallieMae, Ocwen, Experian

Speaker: Steven Ramirez, CEO, Beyond the Arc, Inc.

Date: Tuesday, August 19, 2014, 1:45-2:30 p.m. Eastern Time

Register online

Today’s consumers often take to social media to share their experiences with your [...]

Unlock the power of predictive analytics – PAW Toronto

Event: Predictive Analytics Word, Toronto 2014

Presentation: “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction”

Case Studies: Capital One/Bank of America

Speaker: Steven Ramirez, CEO, Beyond the Arc

Date: Thursday, May 15, 2014, 11:20 a.m. – 12:05 p.m.

Register online >

Learn what customers really want. [...]

Leveraging regulatory data to improve customer experience

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and comply with a changing regulatory environment. Customer experience is more important than ever to compete effectively and win business.

In a recent article published by DataInformed, Beyond the Arc CEO Steven Ramirez highlighted how companies [...]

Mining the CFPB Complaint Database to Improve Your Customer Experience

Analytics Update

Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, they could have seen all their customer experience problems coming.

In August 2013, Richard Cordray, head of the CFPB, announced that the agency was turning its gaze toward student loans. So it was no surprise [...]

IBM SPSS Modeler Workshop: Increase Business Value with Predictive Analytics

Want to gain insights to drive greater market share, increase customer retention, and reduce risk? Predictive analytics can get you there – learn about it in our free hands-on IBM SPSS Modeler Workshop on March 5, 2014.

Take advantage of this opportunity to get:

Experience using the intuitive SPSS software, including expert nodes for [...]

2013 analysis: Top 5 financial institutions with the most CFPB complaints (Infographic)

As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped 2013 in an upcoming report. Last year saw many leading financial institutions learn costly lessons from the CFPB, and there may be more ahead as the agency closely monitors an increasing array of key product [...]

Student loan complaints concentrated on the east coast

CFPB Data Analysis Update

With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able to examine consumer complaints for seven different product areas, including student loans. In the CFPB’s 2013 mid-year summary of student loans, they analyzed about 2,000 student loan complaints filed between October 2012 and March [...]

Predictive analytics is the new business intelligence

Business intelligence has always been a vital component in effective decision-making–but it’s now substantially smarter thanks to predictive analytics. Traditionally, to help solve business problems, organizations have targeted specific data and analyzed performance reports. Sure that works, but it focuses on the past and may provide only a limited view with limited value. With predictive [...]

What you can learn from analyzing social media

In the last 10 years, social media has become a vast source of direct consumer comments where people can freely share their opinions on products, services, and brands. This freedom to talk about any aspect of the customer experience makes social media a considerably less biased data source than surveys or focus groups. The sheer [...]