Is your company prepared for the influence of social and mobile? 2023-05-01T15:25:27-07:00By Steven Ramirez|Best Practices, Customer Experience, Mobile, Social Media| Read More
Leveraging social media to mitigate risk and build your brand 2023-05-01T15:23:22-07:00By Steven Ramirez|Best Practices, Communications, Customer Experience, Social Media| Read More
Risk and Response: Social media in customer complaint management 2023-03-21T14:51:15-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Leveraging social media to improve customer experience in home lending 2023-05-11T19:06:50-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Understanding the perks and pitfalls of open data 2023-03-21T14:53:22-07:00By Steven Ramirez|Data Analytics, Social Media| Read More
Embrace mobile and social to enhance customer experience 2023-05-01T15:02:02-07:00By Steven Ramirez|Best Practices, Communications, Customer Experience, Social Media| Read More
Mining the CFPB database to improve customer experience 2023-03-21T18:03:10-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Customer experience as a competitive advantage in home lending 2023-05-01T14:55:26-07:00By Steven Ramirez|Customer Experience, Social Media| Read More
Increasing marketing ROI with big data analytics 2023-02-11T15:18:53-08:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Demystifying social media: It’s all about business strategy 2023-05-01T13:36:00-07:00By Steven Ramirez|Best Practices, Customer Experience, Social Media| Read More
9 key strategies for a successful Voice of the Customer program Gallery 9 key strategies for a successful Voice of the Customer program Best Practices, Customer Experience, Data Analytics, Social Media 9 key strategies for a successful Voice of the Customer program 2023-05-01T13:05:06-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
A taste of spam in your VOC program? Tips for filtering social media data 2023-05-01T12:55:21-07:00By Steven Ramirez|Data Analytics, Social Media| Read More