Risk and Response: Social media in customer complaint management 2023-03-21T14:51:15-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Leveraging social media to improve customer experience in home lending 2023-05-11T19:06:50-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
A mortgage warning for JP Morgan Chase 2023-05-01T15:12:12-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Building a successful Voice of the Customer program 2023-05-01T15:04:06-07:00By Steven Ramirez|Customer Experience| Read More
Embrace mobile and social to enhance customer experience 2023-05-01T15:02:02-07:00By Steven Ramirez|Best Practices, Communications, Customer Experience, Social Media| Read More
Guest post: Proactive customer service – Why you need it & how you can do it Gallery Guest post: Proactive customer service – Why you need it & how you can do it Best Practices, Communications, Customer Experience Guest post: Proactive customer service – Why you need it & how you can do it 2023-05-01T14:00:35-07:00By Steven Ramirez|Best Practices, Communications, Customer Experience| Read More
Expanded data now available about customer complaints 2023-05-01T15:00:21-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Measuring the effectiveness of the CFPB database 2023-05-01T12:20:24-07:00By Steven Ramirez|Customer Experience| Read More
What to watch for in the newly expanded CFPB database 2023-05-01T14:56:55-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Mining the CFPB database to improve customer experience 2023-03-21T18:03:10-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Customer experience as a competitive advantage in home lending 2023-05-01T14:55:26-07:00By Steven Ramirez|Customer Experience, Social Media| Read More
Increasing customer retention using advanced analytics 2023-05-01T11:56:02-07:00By Steven Ramirez|AI/ML, Customer Experience, Data Analytics| Read More