What to watch for in the newly expanded CFPB database 2023-05-01T14:56:55-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Mining the CFPB database to improve customer experience 2023-03-21T18:03:10-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Increasing customer retention using advanced analytics 2023-05-01T11:56:02-07:00By Steven Ramirez|AI/ML, Customer Experience, Data Analytics| Read More
Increasing marketing ROI with big data analytics 2023-02-11T15:18:53-08:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Top 2 best practices for customer segmentation using data mining Gallery Top 2 best practices for customer segmentation using data mining Best Practices, Customer Experience, Data Analytics Top 2 best practices for customer segmentation using data mining 2023-05-01T14:47:13-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
Customer complaints about credit card billing disputes are on the rise 2023-05-01T14:46:47-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
American Express’ $85 million fine explained by analysis of the CFPB’s consumer complaint database 2023-05-01T13:42:39-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Discover’s $200 million lesson from the CFPB 2023-05-01T13:40:01-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Why customer insight matters to customer service leaders – Part 2 2023-05-01T13:30:35-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Guest post: Why customer insight matters to customer service leaders – Part 1 2023-05-01T13:27:56-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Customer experience lessons from the CFPB complaint database 2023-05-01T13:05:23-07:00By Steven Ramirez|Communications, Customer Experience, Data Analytics| Read More
9 key strategies for a successful Voice of the Customer program Gallery 9 key strategies for a successful Voice of the Customer program Best Practices, Customer Experience, Data Analytics, Social Media 9 key strategies for a successful Voice of the Customer program 2023-05-01T13:05:06-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More