Advanced analytics: Solving your customer experience business needs 2023-05-01T15:40:15-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics| Read More
What you can learn from analyzing social media Gallery What you can learn from analyzing social media Customer Experience, Data Analytics, Social Media What you can learn from analyzing social media 2023-05-01T14:06:15-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Managing complaint data for a better customer experience 2023-05-01T15:24:51-07:00By Steven Ramirez|Customer Experience, Data Analytics, FinTech| Read More
Mining the CFPB complaint database to improve customer experience 2023-05-17T10:51:38-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
How customer segmentation can benefit your business 2023-05-01T14:02:44-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Risk and Response: Social media in customer complaint management 2023-03-21T14:51:15-07:00By Steven Ramirez|Best Practices, Customer Experience, Data Analytics, Social Media| Read More
Leveraging social media to improve customer experience in home lending 2023-05-11T19:06:50-07:00By Steven Ramirez|Customer Experience, Data Analytics, Social Media| Read More
Understanding the perks and pitfalls of open data 2023-03-21T14:53:22-07:00By Steven Ramirez|Data Analytics, Social Media| Read More
A mortgage warning for JP Morgan Chase 2023-05-01T15:12:12-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
A warning to Sallie Mae from the CFPB database 2023-05-01T15:06:42-07:00By Steven Ramirez|Data Analytics| Read More
Expanded data now available about customer complaints 2023-05-01T15:00:21-07:00By Steven Ramirez|Customer Experience, Data Analytics| Read More
Measuring the effectiveness of the CFPB database 2023-05-01T12:20:24-07:00By Steven Ramirez|Customer Experience| Read More