Bank Innovators Council - Innovators Lab Day - April 28 in San Jose, CA

Join us for the Bank Innovators Council’s Lab Day in San Jose, CA on Monday, April 28 — the day before Finovate Spring.

Leveraging social media complaints to improve customer experience

Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to customer needs and resolving problems quickly – and social media can play a key role. By leveraging vast amounts of customer feedback on social networks such as Twitter and Facebook, companies can gain insight on [...]

3 key strategies for transforming negative sentiment into positive customer experience

To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access to information and social sharing— it’s time for a new playbook. By using effective strategies to identify sources of dissatisfaction early on, and communicating how and when it matters most, your company can turn disgruntled [...]

Where are bankers investing in 2014?

In 2014, banking will be about Big Data. Financial institutions are investing more into their customers, and their organizations. New understanding of both structured customer data and unstructured data, is changing business strategy at some of the largest banks. To keep pace with evolving consumer preferences such as mobile banking, financial institutions are making [...]

Unlock the power of predictive analytics – PAW Toronto

Event: Predictive Analytics Word, Toronto 2014

Presentation:  “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction”

Case Studies: Capital One/Bank of America

Speaker: Steven Ramirez, CEO, Beyond the Arc    

Date:  Thursday, May 15, 2014, 11:20 a.m. – 12:05 p.m.

Register online >

Learn what customers really want. Meet and [...]

Use text analytics to improve customer experience

While organizations have historically used customer feedback to make business decisions, the location and depth of customer data has drastically shifted in recent years. As social media adoption continues to increase, consumers are turning to outlets, such as Facebook, Twitter, forums, and blogs, to share positive and negative experiences about brands. Given the high level [...]

Getting data science on your executive agenda

In today’s business world with big talk about Big Data, more and more companies are looking into data science and advanced analytics to improve customer relationships, increase marketing impact, and enhance products and services. It’s an exciting new development as data science offers an unprecedented opportunity for businesses gain insights to operate more efficiently [...]

Leveraging regulatory data to improve customer experience

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and comply with a changing regulatory environment. Customer experience is more important than ever to compete effectively and win business.

In a recent article published by DataInformed, Beyond the Arc CEO Steven Ramirez highlighted how companies [...]

Mining the CFPB Complaint Database to Improve Your Customer Experience

Analytics Update

Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, they could have seen all their customer experience problems coming.

In August 2013, Richard Cordray, head of the CFPB, announced that the agency was turning its gaze toward student loans.  So it was no surprise [...]

The Road to Customer Intelligence

Event: Sentiment Analysis Symposium

Workshop – “Customer Insight Analytics”

When:  March 5, 2014, 1:30 – 5:00pm

Where:  New York, NY

Register: http://www.sentimentsymposium.com/registration.html

Please join us in New York on March 5 at the Sentiment Analysis Symposium for the “Customer Insight Analytics Workshop.”

The afternoon workshop will offer a thorough, practical look at how business analysts, [...]