The Consumer Financial Protection Bureau (CFPB) customer complaint database continues to grow at a rapid pace, providing an ever-expanding window into the customer experience of many financial institutions. With over 113,000 consumer complaints as of May 31, 2013, the CFPB recently added two new product areas and two new complaint variables that increase the depth [...]
|
|
||
|
No comments yet
For over a year, the Consumer Financial Protection Bureau (CFPB) has been collecting complaint data across five different product areas in financial services including credit cards, mortgages, consumer and student loans, and banking and account servicing. The stated mission of the CFPB is to use this data to educate consumers about their financial providers. With [...]
No comments yet
Back in early July 2012, the Consumer Financial Protection Bureau (CFPB) made public their complaint database consisting of over 14,000 consumer credit card complaints. Since then, Beyond the Arc has analyzed the data in depth,providing actionable insights into the current credit card market. As of March 28, 2013 the CFPB has expanded the database to [...]
No comments yet
Billing disputes are the number one reason for credit card customer complaints, and . Not only does this put credit card providers at risk of losing business, it may cost them plenty if the Consumer Financial Protection Bureau (CFPB) detects any regulatory or compliance issues. Just ask Capitol One, Discover, and American Express who received [...]
No comments yet
With Consumer Financial Protection Bureau (CFPB) as watchdog, credit card issuers face increased risk of punitive action unless they detect regulatory issues early on and take quick action with improvements. Last year the CFPB slapped multi-million dollar fines on Capitol One, Discover, and American Express for deceptive or illegal marketing practices with credit card customers. [...]
No comments yet
Ever since the Consumer Financial Protection Bureau (CFPB) made their customer complaint database public in July 2012, Beyond the Arc has been analyzing the data to track the leading issues and which financial institutions are generating the most complaints. The infographic below illustrates our findings for the year of 2012. We think banks and credit [...] |
   |
|
Subscribe RSS Posts Feed
|
||