VOC 1-2-3 :: Strategies for a successful Voice of the Customer program

With increasing competition to retain customers, build brand loyalty, and attract new business, companies of all types are seeking ways to sharpen their focus on the customer experience. Success often relies on having a deep understanding of your customers across every touch point –and that involves listening. That’s where an effective Voice of the […]

Privacy concerns with big data marketing

Big Data analysis has been opening up big opportunities for improving targeted marketing to consumers. But how is it affecting their perceptions of privacy? In a recent article in American Banker, Beyond the Arc CEO Steven Ramirez noted that simply having huge amounts of customer data doesn’t necessarily drive greater marketing effectiveness – it’s all […]

Innovative web apps help jumpstart newbie investors

Investment websites that enable consumers to manage their own trading and portfolios online have been around for years. In their wake, many financial advisors have been fighting for business, trying to prove they still add value. Yet they may find that rapid advances in the digital age work in their favor, as investment applications […]

Money20/20 Update: Future of data and security in banking payments

Check out the latest highlights from the Money 20/20 event in Las Vegas. Beyond the Arc CEO Steven Ramirez talks about key ideas in VISA’s keynote, and new trends in data and security technologies that will impact the customer experience.

 

Building a customer-centric culture – Top tips for employee buy-in

Co-author: Carrie Deakin

To deliver the great customer experiences that foster brand loyalty and increase profitability, businesses need to embrace a customer-centric culture across their enterprise. Research often shows that positive customer experiences trump price, and satisfied customers are more likely to maintain a long-term relationship with a company, and recommend it to family and […]

5 Proven ways to optimize your customer experience

In today’s highly competitive markets, consumers demand real value and exceptional experiences in return for brand loyalty. Businesses need to continuously raise the bar on how well they understand the customer and meet their needs. This becomes more challenging as technology and social business are evolving rapidly, which means organizations need to adapt quickly as […]

Financial technology and innovation - live from New York

This is one in a series of posts live from Finovate Fall 2014. We’re seeing great demos of new technology in mobile, risk/fraud detection, small business lending, and Big Data. We’re in the home stretch with about 20 more companies to to come. ^SR

CR2 Kieran Kilcullen (Director, Sales & Marketing) and Patrick Simons (Principal […]

Finovate Day 2 continues from New York

Our coverage of Finovate continues into Day 2.

Cachet Financial Solutions Youri Bebic (SVP Mobile Innovations) and Kimberly Timmons (Relationship Manager) Cachet describes themselves as “mobile for the prepaid world.” They aggregate best-in-class services (bill pay, remittance, rewards) and offer it as software as a service (SAAS). They are the first virtual agent of Moneygram. […]

Innovation in financial services - Finovate Day 2

We’re back for another marathon of financial technology. Day 1 covered a range of new developments in mobile payments, automated financial advice, and personal financial management. There are several interesting companies lined up for Day 2, and the presentations begin in a few minutes. ^SR

Kabbage Rob Frohwein (CEO & Co-Founder) and Kathryn Petralia (COO […]

Technology and innovation for banks - Finovate Day 1 continues

This is the last set of presentations for this afternoon. We’ve seen some great new features from established fintech companies, plus new entrants that have recently launched. One thing you can tell you from our coverage, there are a dizzying number of companies out there!

Our coverage from today starts here http://beyondthearc.com/blog/2014/customer-experience/fintech_bank_innovation_day1

TickSmith – Francis […]