Technology and innovation for banks - Finovate Day 1 continues

This is the last set of presentations for this afternoon. We’ve seen some great new features from established fintech companies, plus new entrants that have recently launched. One thing you can tell you from our coverage, there are a dizzying number of companies out there!

Our coverage from today starts here http://beyondthearc.com/blog/2014/customer-experience/fintech_bank_innovation_day1

TickSmith – Francis [...]

Fintech Innovation - Live Blog from Finovate

We’re blogging live from the Fall Finovate show in New York. Over 1,500 people on hand to learn more about innovations for banks, credit unions, investment companies, payments providers, credit card issuers, and others in financial services. Our blog will cover more than 70 companies over a two day period. You can also follow the [...]

Finovate Fall Day 1: Latest in Fintech Innovation

Beyond the Arc and William Mills Agency and will be live blogging at FinovateFall. Finovate is the showcase for the biggest innovations in financial technology. Over a 2-day period, almost 70 companies will be demonstrating their latest offerings. This year we’re looking forward to developments in data analytics, personal financial management, payments, consumer lending, and [...]

Using predictive analytics to transform the banking industry

With anytime online access and mobile capabilities, banking is becoming more convenient than ever. We can manage our accounts from anywhere we are, transfer money via text message, and make a deposit with just a snapshot of a check. As convenience is evolving to meet consumer demands, financial institutions face greater challenges to compete in [...]

Boost your marketing ROI with predictive analytics

With unprecedented access to numerous competing brands, consumers are more empowered than ever. It’s no longer enough to sell a good product or service; your customers want personalized solutions. But how do you match the right offers to the right customers for more profitable results? With predictive analytics, you can leverage multiple data sources to [...]

A multi-million dollar growth spurt as the CFPB turns 3

Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it wasn’t clear what power this regulatory progeny of the Dodd Frank Act would wield. Today, there is no doubt about the agency’s authority. With 9 products in its ever-increasing purview, the CFPB now hosts [...]

Use social data to identify and resolve customer complaints – CRM Evolution, New York

Event: CRM Evolution Conference 2014

Presentation: “How Social Data Analytics Can Identify and Resolve Customer Complaints”

Case Studies: Capital One, SallieMae, Ocwen, Experian

Speaker: Steven Ramirez, CEO, Beyond the Arc, Inc.

Date: Tuesday, August 19, 2014, 1:45-2:30 p.m. Eastern Time

Register online

Today’s consumers often take to social media to share their experiences with your [...]

Beyond the Arc making a name for itself

In our work helping companies with customer experience strategy, data science, and communications, we at Beyond the Arc are really more behind-the-scenes types. Yet sometimes our work comes front and center in recognition and accolades. We’re always flattered when our name appears on “best of” lists, and we wanted to share some recent highlights.

A [...]

Measuring customer experience: Why Net Promoter Score is not enough

Measuring customer satisfaction is a great first step toward understanding your customers. But it’s rarely enough to drive real business growth or learn how to differentiate your brand. Many businesses rely on the Net Promoter Score (NPS), a simple metric to gauge customer satisfaction based on whether people would recommend the company. NPS may be [...]

Content Marketing = Content plus Strategy

Educating your customers about your industry, and then positioning yourself as a thought leader within it, is the goal of a good content marketing program. It’s an effective tactic, especially as traditional advertising is losing ground in the battle for consumer attention. To help ensure you connect with your target audience, you’ll need to offer [...]