In today’s business world with big talk about Big Data, more and more companies are looking into data science and advanced analytics to improve customer relationships, increase marketing impact, and enhance products and services. It’s an exciting new development as data science offers an unprecedented opportunity for businesses gain insights to operate more efficiently [...]
Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, they could have seen all their customer experience problems coming.
In August 2013, Richard Cordray, head of the CFPB, announced that the agency was turning its gaze toward student loans. So it was no surprise [...]
Event: Sentiment Analysis Symposium
Workshop – “Customer Insight Analytics”
When: March 5, 2014, 1:30 – 5:00pm
Where: New York, NY
Please join us in New York on March 5 at the Sentiment Analysis Symposium for the “Customer Insight Analytics Workshop.”
The afternoon workshop will offer a thorough, practical look at how business analysts, [...]
Event: Predictive Analytics World, Chicago 2014
Presentation: “Open Your Eyes and Ears: Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience
Speaker: Steven Ramirez, CEO, Beyond the Arc, Inc.
Date: Tuesday, June 17, 3:05 – 3:25 p.m.
Register online >
In today’s competitive market, the name of the game is customer experience, [...]
Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by government and regulatory agencies about its lending practices. Based on our ongoing analysis of the Consumer Financial Protection Bureau (CFPB) complaint database, this expense came as no surprise to Beyond the Arc. Sallie Mae could [...]
As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped 2013 in an upcoming report. Last year saw many leading financial institutions learn costly lessons from the CFPB, and there may be more ahead as the agency closely monitors an increasing array of key product [...]
CFPB Data Analysis Update
With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able to examine consumer complaints for seven different product areas, including student loans. In the CFPB’s 2013 mid-year summary of student loans, they analyzed about 2,000 student loan complaints filed between October 2012 and March [...]