Be a hero for your customers
Innovate your business to disrupt the competition
Turn negative impacts into opportunities to win loyalty
Deliver experiences that create crazy customer love
To increase customer satisfaction and reduce churn rates, a nationwide cable company wanted to offer more targeted services.
- Developed a customer journey map to gain insights on media viewing patterns and preferences.
- Applied predictive analytics to better understand audience dynamics, customer segments, and behavior within each segment.
Rebundled services with targeted offerings increased customer satisfaction 15% and reduced attrition by 10%.
During an organizational transition and rebranding, the firm needed to create a compelling cross-channel experience to retain existing clients.
We helped support a successful transition for a broad client base, minimized attrition and support calls, increased satisfaction, and strengthened key relationships.
The bank needed to engage employees enterprise-wide to adopt best practices for creating consistent, customer-focused communications.
Improved customer communications company-wide, impacting over 100 million touch points annually. Trained nearly 3,000 employees in 30 lines of business.
Let’s talk Customer Experience Strategy
* Please provide required information.