Event: Predictive Analytics Word, Toronto 2014
Presentation: “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction”
Case Studies: Capital One/Bank of America
Speaker: Steven Ramirez, CEO, Beyond the Arc
Date: Thursday, May 15, 2014, 11:20 a.m. – 12:05 p.m.
Learn what customers really want. Meet and exceed those expectations. Bring your customers back for more. But how? Start by ensuring your business is taking action to ensure your customer experience is pain-free.
As more and more consumers are using public platforms to share their negative experiences, companies need to have an unprecedented level of attentiveness to customer concerns. To compete effectively, it’s critical to identify issues early on and work to increase customer satisfaction. One powerful tool is predictive analytics to help your company gain actionable insights from valuable sources of customer feedback such as social media and the Consumer Financial Protection Bureau (CFPB) complaint database.
Don’t miss this year’s Predictive Analytics World in Toronto, where industry leaders and experts will share what it takes to leverage big data in a productive, forward-thinking way. Using case studies from Beyond the Arc’s analysis of open data from Capital One and Bank of America, Steve Ramirez with highlight how predictive analytics can help you analyze customer data, simplify how you can evaluate customer feedback, and respond to necessary service changes to keep your business profitable.
Join us on May 15 in Toronto — Register online today >