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5 signs you don’t have a customer-centric culture (and what to do about it)

Everyone’s talking about customer experience, yet a surprising number of companies are a long way from operating like a well-oiled customer-centric machine. Even if your business has good intentions, some common themes may be rippling through your organization that are holding you back. Five signs you don’t have a customer-centric culture, and how to get

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How IoT is Shaping our Future: What We’ve Learned From 100 Days of IoT

Over the last 100 days, through blog posts and tweets, we shared a variety of rich examples of how companies are leveraging the Internet of Things (IoT) to transform their business, enrich customer experiences, improve operational efficiencies, and grow new revenue streams. We also spotlighted ways in which IoT is helping to better the world

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How the Internet of Things will change the future of marketing

With the rise of the Internet of Things (IoT), marketing and customer engagement guesswork is a thing of the past. Connected devices and services are popping up everywhere, delivering data on usage, behaviors, and experiences –as they happen. These real-time, actionable insights are introducing unprecedented opportunities for businesses to know what to promote where and

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A Sneak Peek Into This Year’s Text Analytics World Chicago, June 21-22

Every year, leaders in the field gather at Text Analytics World to discuss practical solutions, new approaches, and the most interesting applications of text analytics. This year’s conference will take place June 21-22, 2016 at Hilton Chicago, and is open to professionals interested in expanding their capacities in big data and analytics. This year’s program

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Banking and IoT – The Internet of Things will redefine financial services

For the banking industry, the Internet of Things (IoT) could be the Best…Thing…. Ever. While financial institutions have traditionally focused on products, in this Age of the Customer they are increasingly challenged with delivering compelling services and experiences to stand out in a crowded market. That’s where IoT can have the greatest impact. Financial providers

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The blog team from BTA and WMA, fintech live!

Fintech Innovation: Top Trends from Finovate Spring 2016

Some of the top companies in fintech are gathered for the Spring Finovate conference in San Jose. We’ll be blogging live from the 2-day event, covering over 72 companies. We expect to see innovations in mobile, security, analytics, customer experience, and more. As usual, the hall is filling up fast and attendance is expected to

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